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FAQs
We always aim to deliver your order in perfect condition. However, if you receive a damaged or incorrect item, please contact our support team as soon as possible.
Kindly send the following details to cs@sajmocosmetics.co.uk
- Your order number
- Clear photos of the item and packaging
- A short description of the issue
Our team will review the issue and arrange a replacement or solution as quickly as possible.
If an item appears to be missing from your order, please contact us within 48 hours of receiving your parcel.
Email cs@sajmocosmetics.co.uk with:
- Your order number
- The name of the missing product
Our support team will investigate and resolve the issue promptly.
If you are not available at the time of delivery, the courier may:
- Leave the parcel in a safe place
- Deliver it to a neighbour
- Attempt redelivery
- Leave a delivery notice with instructions
If your delivery is missed, please follow the instructions provided by the courier service.
Delivery times depend on your location and the shipping method selected.
Estimated delivery times:
- Standard Delivery: 3–7 business days
- Express Delivery: 1–3 business days
Please note that delivery times may vary during busy periods or holidays.
Orders are usually processed and dispatched within 1–2 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with tracking details.
We offer several shipping options depending on your location:
- Standard Shipping
- Express Shipping
- Tracked Delivery
Shipping costs and delivery times will be displayed during checkout.
If your order has not arrived within the estimated delivery time, please contact our support team.
Email cs@sajmocosmetics.co.uk with:
- Your order number
- The delivery address
Our team will track the shipment and assist you in resolving the issue as quickly as possible.
If you need to change or cancel your order, please contact us immediately after placing it.
We will do our best to update your order before it is dispatched. Once the order has been shipped, changes may no longer be possible.
Yes. Sajmo Cosmetics only sells 100% authentic beauty and skincare products sourced from trusted brands and authorized suppliers.