Cancellation policy

Order Cancellation Policy — Sajmo Cosmetics

At Sajmo Cosmetics, we aim to provide a smooth and transparent shopping experience. This policy explains how order cancellations are handled.

Order Cancellation
Customers may request to cancel an order before it has been processed or dispatched.

Once an order has been shipped, it can no longer be cancelled and will instead be handled in accordance with our Returns & Refund Policy.

How to Request a Cancellation
To request a cancellation, please contact us as soon as possible:

📧 Email: support@sajmocosmetics.com
📞 Phone: +44 7503 797609

Please include:
• Your order number
• Reason for cancellation

This helps us process your request quickly.

Cancellation After Dispatch
If your order has already been processed or shipped, cancellation may not be possible.

In such cases, you may request a return after delivery, subject to our Returns Policy.

Refunds for Cancelled Orders
If your cancellation request is approved before dispatch:

• A full refund will be issued
• Refunds are processed to the original payment method
• Processing time: 5–10 working days (depending on your provider)

Important Information
Sajmo Cosmetics reserves the right to cancel any order in cases such as:
• Product unavailability
• Payment verification issues
• Suspected fraudulent activity

If an order is cancelled by us, you will be notified and a full refund will be issued.

Business Information
Sajmo Cosmetics LTD
Email: support@sajmocosmetics.com
Phone: +44 7503 797609
Address: 315 Halliwell Road, Bolton, United Kingdom, BL1 3PF

Contact Us
For any questions regarding cancellations:
📧 support@sajmocosmetics.com